My accounts and time, apparently not at a premium
With a full-time job and two kids under 5, I have a lot of free time on my hands. One of my favorite things to do with all that free time is to call my bank to find out why they have been charging a $25 monthly “premium” fee on my account for the past several months. Picture me sitting by a pool, drink in hand, my well-behaved children playing quietly nearby, and me on the phone having a lighthearted conversation with a bank representative about why they have been stealing my hard-earned money, and you have a good idea of how this conversation played out. I would have noticed this unwelcome charge the very first month it was assessed but, again, kids. It’s as if the bank knew the exact time to strike—while I was getting my “hair done” by two adolescent hairdressers while simultaneously trying to text my wife, who was upstairs, to please bring down my phone charger. One thing I’ve always done when calling customer service is to make sure I get the name of the rep to whom I am speaki...