Conversations without a filter
Note: This column appears in the 9/2 issue of The Glendale Star and the 9/3 issue of the Peoria Times At a job I had a very long time ago, there was a woman who possessed no internal mechanism that informed her which pieces of information were relevant to which people. As a result, she would have phone conversations, with customers, where she would say things like, “I’m sorry sir, I have to go in a few minutes. We’re having cake in the conference room for Julie.” This is an extreme example –- this woman lacked many more internal mechanisms –- but I have always, personally, enjoyed gathering information from others that does not pertain to the given situation. Especially if it is revealed to me in the form of an excuse as to why my needs cannot be met. Case in point. My wife and I have both called, on our own, on separate occasions, a person who is supposed to be assisting us in closing an important matter. When I initially spoke with her, she eased my concerns about the delays in this ...